Refund & Payment Policy

Last updated: May 30, 2025

Digital Products

FillAI credits and subscriptions are digital products that are delivered and activated immediately upon purchase. Due to the instant-delivery and consumable nature of our products, all sales are generally considered final.

Payment Issues & Support

For any payment-related queries — including billing concerns, failed transactions, duplicate charges, or any other issues with your purchase — please reach out to our support team:

Email: support@fillai.site

Our team will review your case and assist you accordingly. Please include your account email and a brief description of the issue so we can help you faster.

Subscriptions

• You may cancel your subscription at any time through the billing portal.
• Cancellation takes effect at the end of your current billing period.
• It is your responsibility to cancel before the renewal date if you no longer wish to be charged.

For any subscription-related concerns, please contact support.

Chargebacks

We kindly ask that you contact our support team before initiating a chargeback or payment dispute with your bank. Filing a dispute without reaching out to us first may result in suspension of your account. We are always happy to help resolve any issues directly.

Contact

For all payment and billing inquiries:

• Email: support@fillai.site
• Response time: 3-5 business days

This policy is effective as of May 30, 2025.